Keep it Consistent

In today’s fast paced world, we can end up moving from one marketing project to another without a second to breathe. It’s important to take a step back regularly to make sure each “project” still has a consistent message and relates back to your brand in a meaningful way.

These questions can help you figure out if your brand is in conflict.

Are you having an identity crisis? Moving quickly to keep up all of your marketing needs can sometimes make you lose focus and miss the big picture. You might find that your brand changes with each new project. Before you know it your website, print ads, e-newsletter and printed collateral don’t hang together any more. 

Have you put it all out on the table? To see if you have a problem, you have to bite the bullet and put all your marketing in one place at the same time so that you can review them. Make this a team effort because you’ll be surprised what other marketing pieces are being used throughout your company that may not reflect your brand properly.

Is your website speaking a different language? While you don’t want your website to be simply a digital version of your corporate brochure, you need your online presence to be cohesive with your collateral materials. Be sure when one is updated, so is the other.

When is it ok to be different? Like any rule, sometimes there needs to be an exception. Special promotions might require a unique look and feel or a certain target audience needs to be communicated to differently. Overall, even within these specific circumstances you want to make sure your marketing messages and identity are inline and the returns from these promotions pay off for your overall brand.  

Need help getting your brand back together?  CMA can help you evaluate your current marketing program and get your brand back on track.

Jeffrey Barnhart

President and CEO

jbarnhart@cmasolutions.com

Anatomy of a Rebrand

In June, CMA launched the redesigned and rebranded website for the Transportation Marketing and Sales Association (TMSA)—www.TMSAToday.org. Part of a six month rebranding campaign, the new website capped off a series of rebranding initiatives including a new association name and logo, a revamped e-newsletter and new programming offered at the organization’s Annual Conference. Let’s look at the phased approach of CMA and the TMSA Board of Directors in bringing this initiative full circle.

Phase 1: Determine an all-encompassing name. CMA worked closely with the TMSA Board of Directors to determine a name that welcomed sales executives, a new target market segment becoming increasingly essential to the success of existing members in marketing and communications. Ultimately, the group decided to stay close to their previous name and acronym (Transportation Marketing and Communications Association, TMCA) but replace communications with sales to directly recruit this segment.

Phase 2: Select a logo. CMA provided three different options for new logos, all looking to fulfill the goal of creating a more vibrant image. A departure from TMCA’s maroon and gray colors, the new logo is blue and gold and utilizes italics to provide movement and relate back to the transportation industry. The four arrows serve as a graphic depiction of the four key areas of member benefits – knowledge, connections, recognition and solutions.

Phase 3: Announce a soft launch. With an association that has been around for decades, CMA knew it would take time to fully establish the new name and brand. Starting the first week of January 2011, CMA’s marketing and public relations teams worked together on an integrated soft launch to notify members and the public of the new identity. The PR team secured nearly a dozen placements in industry media outlets, refreshed the brand look of all the association’s social media sites, introduced a transitional website phase where the new logo was showcased on the home page and began using transitional e-mail communications to the membership.

Phase 4: Full usage of the brand. Because CMA is both a marketing firm and an association management company, implementing the brand went smoothly according to plan. The association management team worked with TMSA’s Education Committee to integrate sales topics into the Annual Conference agenda, while the CMA marketing team worked with the association’s president on his conference presentation to fully introduce all facets of the new brand to the membership. The final pieces of the branding puzzle, the new website and the new e-newsletter, were officially unveiled at the Conference.

Ultimately, CMA provided the necessary team members and structure to create a successful and effective rebranding campaign. The association has been strengthened and is better able to recruit new members due to the refreshed image and increased functionality of member communications.

Marketing Throwdown: Print vs. Digital Newsletters

Many business owners might agree with me that an external newsletter is an effective marketing tool for driving deeper brand recognition and awareness of a company’s expertise, verve for customer care and knowledge of industry trends.

However, if your company produces a printed newsletter, there may currently be an internal debate about switching to an electronic alternative. Digital communication is hands-down the timelier format for news, updates and announcements. It’s about access, speed and convenience. But it’s also about brevity—concise, cut-to-the-chase content—and the savings on printing and postage are obvious.

On the other hand, a printed newsletter provides opportunities for insight and depth—trend analysis, idea pieces and thought leader articles, which are great tools for building brand admiration and credibility. Your company’s e-newsletter hits your recipient’s in-box accompanied by a jumble of spam, other commercial email and inter-office exchanges—a volatile communications environment ruled by a trigger-happy Delete key. What’s more, due to the inherent immediacy of the medium, digital communications do not age well. A high-quality printed piece may sit on a person’s desk to be read or referred to over time, serving as a constant ambassador for your business.

An e-newsletter has true functional advantages over print. The digital ability to instantly link to your company’s website, as well as related information sites or articles of interest can enrich the reader’s experience and regard for your company and its communications.

What’s important to ask yourself is, why not both? A monthly or bi-monthly e-newsletter covering news, promotional programs or new products and services can dovetail effectively with a quarterly printed publication focused on trend analysis and think pieces which position your company as an industry expert by mining and sharing your company’s knowledge and know-how.

Whether it be print or electronic, give CMA a call and we can develop communications that elevate your company’s brand, products and services and position your business as an authority figure throughout your targeted market, ultimately helping to create new opportunities.

Jeffrey Barnhart
President and CEO
jbarnhart@cmasolutions.com