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How to Turn Your Website into a Lead Generator

With Matt Kulcsar, Interactive Art Designer

 A corporate website needs to be more than just a static, marketing piece. Your website should be a dynamic lead generation tool.   If your website is not powering your growth or reinforcing your brand than its time to consider a website refresh to maximize your online presence.  Keep these simple tips in mind when you look to enhance your website in 2012: 

Be precise.  Pretty much every website has standard analytics built-in but few users are tapping into the data to help take them to the next level.  Make sure you log in regularly to see what’s working and what isn’t so you can take action.  The design of your website should be flexible so you can easily make adjustments based on the insights from your review of the sites stats. Content management systems are usually the most cost-effective platforms that allow for on the fly updating.

Be engaging. Get to know your target audience better by finding out what means the most to them.  Incorporating an interactive survey or problem/solution component into your website will give you valuable insights into your customers needs and also help them find the content they are looking for on your site. Be careful and don’t overwhelm your audience. Engagement doesn’t mean unnecessary bells and whistles with no real purpose. Interactivity is the key to connecting to your audience and drawing them into your site.

Be clear.  You won’t be able to convert a website visitor to a qualified lead if they don’t stay on your site for very long.  You have maybe ten seconds to grab a visitor’s attention and draw them in to your website.  One step towards keeping traffic on your site is to make it easy for them to find what they need.  Navigation needs to be straightforward, intuitive and descriptive.  Using non-traditional navigation through the use of imagery and other techniques can guide users smoothly through your site to a conversion.

Be relevant.  Content is still king as long as it speaks to your target audience and it’s optimized for search engine performance.   Here’s where the analytics come in again.  Study up to see which pages have high traffic and which pages are low performers. Evaluate if the content needs to be enhanced or are you getting a message from your customers about what they are really interested in.

Be analytical.  In real estate the key is “Location! Location! Location!” but the mantra online is “Data! Data! Data!”.  The common thread that runs through all of these topics is analysis of your data. You need to have the right tools in place and the right people who can interpret and implement needed action. Site traffic has to be understood on the granular level in order to understand the finicky patterns of today’s web users.

Keep it Consistent

In today’s fast paced world, we can end up moving from one marketing project to another without a second to breathe. It’s important to take a step back regularly to make sure each “project” still has a consistent message and relates back to your brand in a meaningful way.

These questions can help you figure out if your brand is in conflict.

Are you having an identity crisis? Moving quickly to keep up all of your marketing needs can sometimes make you lose focus and miss the big picture. You might find that your brand changes with each new project. Before you know it your website, print ads, e-newsletter and printed collateral don’t hang together any more. 

Have you put it all out on the table? To see if you have a problem, you have to bite the bullet and put all your marketing in one place at the same time so that you can review them. Make this a team effort because you’ll be surprised what other marketing pieces are being used throughout your company that may not reflect your brand properly.

Is your website speaking a different language? While you don’t want your website to be simply a digital version of your corporate brochure, you need your online presence to be cohesive with your collateral materials. Be sure when one is updated, so is the other.

When is it ok to be different? Like any rule, sometimes there needs to be an exception. Special promotions might require a unique look and feel or a certain target audience needs to be communicated to differently. Overall, even within these specific circumstances you want to make sure your marketing messages and identity are inline and the returns from these promotions pay off for your overall brand.  

Need help getting your brand back together?  CMA can help you evaluate your current marketing program and get your brand back on track.

Jeffrey Barnhart

President and CEO

jbarnhart@cmasolutions.com

Using QR Codes to Promote Your Business

A Quick Response code or a QR code stores information in a seemingly random digital code. Scanned by a mobile phone, the code leads users to a website to find out more information on whatever a company is promoting.

Whether you are an avid user, or have been meaning to check it out at some point, the reality is this technology is growing in usage among businesses looking to further promote their products and services to their target audience. Check out the following ways you can market your business using QR codes.

1. Business Cards – Instead of bombarding your business card with all of your contact information, include only the essential information needed for prospects to contact you. Then use a QR code that will lead them to more information about your company and its products and services.

2. Invitations – To help drive current and prospective clients to a launch party for a new product or to celebrate a business milestone, create a QR code for your event marketing. The code will lead users to the event invite giving them the ability to easily RSVP for the event and help you track attendance. 

3. Press Releases – Use a QR code on your company press releases. This will help the media and interested readers learn more about your company and its products and services.

4. Social Media – Have your QR code direct users to a website where they can follow your business on Twitter, like your Facebook page or even join your LinkedIn Group. This will help build your company’s social media following and foster engagement. Once they participate, say thank you by sending them an email with a special discount or freebie. 

Interested in using QR codes to promote your business? Email us today.

Erin Higgins

Director of Marketing Services

ehiggins@cmasolutions.com

Maximize the Impact of your Website

When evaluating your current website, it is important to consider the tone and company values it relays. Old York Country Club, one of the finest golf courses in New Jersey and the mid-Atlantic, turned to CMA for a redesign of the club’s site to create a visually appealing and contemporary website, www.oldyorkcc.com, so the club’s online presence matched the distinction of its golf course’s reputation. Read more for tips you can use to update your website’s design. 

Keep in mind your company’s brand, positioning and philosophy are important when designing all marketing pieces. CMA kept this the focus of the website redesign project for Old York, adding elements and colors that are stately yet relaxed, underscoring both the grand sweep of the golf course and the many opportunities for leisure and social activities. Copy themes focused on a sense of belonging to a larger membership and social family as well as an impressive recreational facility. 

When evaluating your website, another point to consider is the way your company’s website will be viewed. CMA paid special consideration during the design and programming process to ensure that all elements are compliant with modern electronic devices such as the iPad and iPhone.

Updated photo galleries can keep websites fresh and show visitors your company’s personality and benefits. Old York Country Club’s website has been updated to include a grand and colorful photographic tour of the course and club facilities, and showcases the club’s abundant and distinctive recreational, social, dining and leisure amenities for the whole family. 

A password protected Members Only section is another great website element to consider when evaluating your current site. Included in Old York Country Club’s website, this feature helps members keep in touch through a searchable member directory and by serving as a resource for the latest news, upcoming golf and social events. 

Need help taking a fresh look at your website? Give us a call!

Anatomy of a Rebrand

In June, CMA launched the redesigned and rebranded website for the Transportation Marketing and Sales Association (TMSA)—www.TMSAToday.org. Part of a six month rebranding campaign, the new website capped off a series of rebranding initiatives including a new association name and logo, a revamped e-newsletter and new programming offered at the organization’s Annual Conference. Let’s look at the phased approach of CMA and the TMSA Board of Directors in bringing this initiative full circle.

Phase 1: Determine an all-encompassing name. CMA worked closely with the TMSA Board of Directors to determine a name that welcomed sales executives, a new target market segment becoming increasingly essential to the success of existing members in marketing and communications. Ultimately, the group decided to stay close to their previous name and acronym (Transportation Marketing and Communications Association, TMCA) but replace communications with sales to directly recruit this segment.

Phase 2: Select a logo. CMA provided three different options for new logos, all looking to fulfill the goal of creating a more vibrant image. A departure from TMCA’s maroon and gray colors, the new logo is blue and gold and utilizes italics to provide movement and relate back to the transportation industry. The four arrows serve as a graphic depiction of the four key areas of member benefits – knowledge, connections, recognition and solutions.

Phase 3: Announce a soft launch. With an association that has been around for decades, CMA knew it would take time to fully establish the new name and brand. Starting the first week of January 2011, CMA’s marketing and public relations teams worked together on an integrated soft launch to notify members and the public of the new identity. The PR team secured nearly a dozen placements in industry media outlets, refreshed the brand look of all the association’s social media sites, introduced a transitional website phase where the new logo was showcased on the home page and began using transitional e-mail communications to the membership.

Phase 4: Full usage of the brand. Because CMA is both a marketing firm and an association management company, implementing the brand went smoothly according to plan. The association management team worked with TMSA’s Education Committee to integrate sales topics into the Annual Conference agenda, while the CMA marketing team worked with the association’s president on his conference presentation to fully introduce all facets of the new brand to the membership. The final pieces of the branding puzzle, the new website and the new e-newsletter, were officially unveiled at the Conference.

Ultimately, CMA provided the necessary team members and structure to create a successful and effective rebranding campaign. The association has been strengthened and is better able to recruit new members due to the refreshed image and increased functionality of member communications.