More and more businesses are breaking into the world of social media and are utilizing this medium as a way to promote their brand and products and services. Fully delving into social media and capitalizing on the world of two-way communication can be rewarding for any business, if done effectively.
Having a thought leader from your company act as the social media liaison truly helps humanize your brand. Customers and prospective customers will be more comfortable sharing feedback about your company and its products and services knowing they are speaking directly to someone from the company. Consider these tips for humanizing your brand with social media.
Be open. Since you are trying to create a comfortable atmosphere that will encourage participation and feedback, make sure you share information about yourself with your audience. The more they know about you, the more willing they will be to provide their thoughts on your brand and its products and services.
Provide stimulating content. When participating in any form of social media outlet, make sure the content is stimulating and valuable. Your goal is to effectively serve your customers and engage prospective customers. Providing content that won’t help them in any way will lead you further away from obtaining and keeping their business.
Keep readers engaged. Respond to comments and create an ongoing dialogue. Post as frequently as possible.
Need help charting a social media course for your business? E-mail us today.
Erin Higgins
Director of Marketing Services
ehiggins@cmasolutions.com
Thursday, October 7, 2010
Wednesday, September 22, 2010
Brandished Brands: How Yours Can Be a Household Name
A brand can be so strong, you don’t even use the general name for an item—“pass me a Kleenex,” “I’ll get you a Band-Aid,” “I owe you a Coke.” These are all excellent consumer success stories, but building a brand in the business-to-business space requires much more careful strategy to make sure you communicate your value well.
Whether you’re focusing on tapping new markets or maintaining existing ones, it’s important not to lose sight of how the right strategy and effective marketing tactics can position your brand as an easily identifiable entity. Even in complex B2B markets, keeping it simple sends a clear message. Cisco Systems, for example, has a vast product offering of network systems, collaboration/voice/video services and data center components, which can seem overwhelming to the prospective customer. But their brief, memorable taglines “see it, live it, share it” focus on the solutions they can provide businesses, automatically enhancing the perception of the brand.
In the business-to-consumer world, becoming a household name means you’ve created such awareness and positive perception that customers believe they have no other alternative. In the B2B world, your marketing approach is obviously more targeted to specific market segments. Often the most effective brand strategies are those that zero in on becoming the household name of a certain price class, geographic area or vertical market. The brand is brandished with creative key messages to instill certain beliefs in the customer.
For example, CMA recently worked with a 102 year old manufacturer of sound proof wall board made from recycled newspaper. With 4-5 other competitors vying for the loyalty of the same market segments, CMA advised the company to take the approach of being the “premium performance alternative for sound control.” This way, the company staked claim to the middle of the road price point and built brand loyalty among a specific clientele who would keep this in mind long term.
Let us help you become a leader or maintain your brand loyalty with fine-tuned strategies and tactics that communicate and resonate. Check out www.cmasolutions.com to learn more about our expertise.
Jeffrey Barnhart
President and CEO
jbarnhart@cmasolutions.com
Whether you’re focusing on tapping new markets or maintaining existing ones, it’s important not to lose sight of how the right strategy and effective marketing tactics can position your brand as an easily identifiable entity. Even in complex B2B markets, keeping it simple sends a clear message. Cisco Systems, for example, has a vast product offering of network systems, collaboration/voice/video services and data center components, which can seem overwhelming to the prospective customer. But their brief, memorable taglines “see it, live it, share it” focus on the solutions they can provide businesses, automatically enhancing the perception of the brand.
In the business-to-consumer world, becoming a household name means you’ve created such awareness and positive perception that customers believe they have no other alternative. In the B2B world, your marketing approach is obviously more targeted to specific market segments. Often the most effective brand strategies are those that zero in on becoming the household name of a certain price class, geographic area or vertical market. The brand is brandished with creative key messages to instill certain beliefs in the customer.
For example, CMA recently worked with a 102 year old manufacturer of sound proof wall board made from recycled newspaper. With 4-5 other competitors vying for the loyalty of the same market segments, CMA advised the company to take the approach of being the “premium performance alternative for sound control.” This way, the company staked claim to the middle of the road price point and built brand loyalty among a specific clientele who would keep this in mind long term.
Let us help you become a leader or maintain your brand loyalty with fine-tuned strategies and tactics that communicate and resonate. Check out www.cmasolutions.com to learn more about our expertise.
Jeffrey Barnhart
President and CEO
jbarnhart@cmasolutions.com
Monday, September 20, 2010
NJBiz Names CMA a Top Ad and PR Agency
Creative Marketing Alliance was listed as the #13 advertising agency and the #17 PR agency in NJBiz’s annual Top 50 in New Jersey!
Friday, September 3, 2010
CMA Completes Extensive Website Projects
CMA recently completed website projects for several new clients including Pasquito Builders, Windsor Dermatology, Interior Image and Super Chic.
For the Hopewell, New Jersey based Pasquito Builders CMA helped to increase the company’s regional visibility and strengthen its new project development efforts through the creation of its new website: www.PasquitoBuilders.com. The website features a comprehensive services section, testimonial section, newsroom and gallery of recent projects.
For the 25 year old medical dermatology practice in East Windsor, New Jersey, Windsor Dermatology, CMA determined through its proprietary Marketecture™ process that one of the best ways to achieve greater regional visibility and an expanded patient base would be with a newly-designed website: www.WindsorDermatology.com. CMA expanded and streamlined the content, created and enhanced graphic design, and added Flash photos to the homepage. In addition, CMA provided a completely new brand campaign including logos, brochures, advertising, public relations and social media.
Serving New Jersey, the greater Philadelphia and metropolitan New York areas, Interior Image provides custom interior design/build solutions. CMA designed their website www.YourInteriorImage.com to include website copy with keywords to grab target audience attention and enhance search engine optimization (SEO), news and testimonials sections, a photo gallery with navigation as well as a featured projects section on the homepage.
Sailing from Barnegat Light Yacht Basin, Barnegat Light, New Jersey, the Super Chic is a 56 foot charter boat providing participants with a memorable fishing experience. CMA created a new website for Super Chic: www.SuperChicCharters.com, which features information on dates and fees for various trip opportunities, a monthly “When to Fish Chart,” allowing customers to view the best times during the season to book their trips, and trip details written by the ship’s captain.
Let CMA utilize our cutting edge digital communications to enhance the visibility of your business in the marketplace.
Erin Higgins
Director of Marketing Services
ehiggins@cmasolutions.com
For the Hopewell, New Jersey based Pasquito Builders CMA helped to increase the company’s regional visibility and strengthen its new project development efforts through the creation of its new website: www.PasquitoBuilders.com. The website features a comprehensive services section, testimonial section, newsroom and gallery of recent projects.
For the 25 year old medical dermatology practice in East Windsor, New Jersey, Windsor Dermatology, CMA determined through its proprietary Marketecture™ process that one of the best ways to achieve greater regional visibility and an expanded patient base would be with a newly-designed website: www.WindsorDermatology.com. CMA expanded and streamlined the content, created and enhanced graphic design, and added Flash photos to the homepage. In addition, CMA provided a completely new brand campaign including logos, brochures, advertising, public relations and social media.
Serving New Jersey, the greater Philadelphia and metropolitan New York areas, Interior Image provides custom interior design/build solutions. CMA designed their website www.YourInteriorImage.com to include website copy with keywords to grab target audience attention and enhance search engine optimization (SEO), news and testimonials sections, a photo gallery with navigation as well as a featured projects section on the homepage.
Sailing from Barnegat Light Yacht Basin, Barnegat Light, New Jersey, the Super Chic is a 56 foot charter boat providing participants with a memorable fishing experience. CMA created a new website for Super Chic: www.SuperChicCharters.com, which features information on dates and fees for various trip opportunities, a monthly “When to Fish Chart,” allowing customers to view the best times during the season to book their trips, and trip details written by the ship’s captain.
Let CMA utilize our cutting edge digital communications to enhance the visibility of your business in the marketplace.
Erin Higgins
Director of Marketing Services
ehiggins@cmasolutions.com
Tuesday, August 24, 2010
Like a Well-Oiled Machine
There are so many teamwork clichés. “Two heads are better than one.” “There’s no ‘I’ in team.” The list goes on. But we take teamwork very seriously at CMA, especially since developing and executing a marketing plan, for instance, often entails a lot of moving parts. It’s extremely hard to be creative without different sounding boards to bounce ideas off of. For us, it’s three basic ideas that define our teamwork philosophy:
Brainstorming
Last week alone, CMA held multiple brainstorming sessions for different client projects. These sessions are often interdisciplinary, where it’s common for someone from the PR department to contribute to the development of an ad, or an event planner to sit in on a marketing strategy session. We look for fresh perspectives and draw on the experiences of one another regularly.
Quality Control
Every piece, whether it’s a press release, a capabilities brochure or website home page, is circulated to different members of the account team to ensure quality. Each team member takes time to review the material and add suggestions. With this process in place, a consensus is formed, quality is assured and the final product presented to a client is a collective team effort.
Responsiveness
People go on vacations, get sick and take business trips—it’s a part of life. But we never want a client to feel their needs have to wait until their main contacts are back in the office. Prior to any anticipated travel, CMA team members work out who will provide back-up coverage to assist with certain projects. These support people are brought into meetings and cross-trained on time-sensitive projects early on to ensure they can take the reins when needed.
Client service is a huge priority at CMA and the foundation for it is an organized game plan. After all, clichéd or not, TEAM really does spell out “Together Everyone Achieves More!”
Jeffrey Barnhart
President and CEO
jbarnhart@cmasolutions.com
Brainstorming
Last week alone, CMA held multiple brainstorming sessions for different client projects. These sessions are often interdisciplinary, where it’s common for someone from the PR department to contribute to the development of an ad, or an event planner to sit in on a marketing strategy session. We look for fresh perspectives and draw on the experiences of one another regularly.
Quality Control
Every piece, whether it’s a press release, a capabilities brochure or website home page, is circulated to different members of the account team to ensure quality. Each team member takes time to review the material and add suggestions. With this process in place, a consensus is formed, quality is assured and the final product presented to a client is a collective team effort.
Responsiveness
People go on vacations, get sick and take business trips—it’s a part of life. But we never want a client to feel their needs have to wait until their main contacts are back in the office. Prior to any anticipated travel, CMA team members work out who will provide back-up coverage to assist with certain projects. These support people are brought into meetings and cross-trained on time-sensitive projects early on to ensure they can take the reins when needed.
Client service is a huge priority at CMA and the foundation for it is an organized game plan. After all, clichéd or not, TEAM really does spell out “Together Everyone Achieves More!”
Jeffrey Barnhart
President and CEO
jbarnhart@cmasolutions.com
Thursday, August 5, 2010
Keeping Things Fresh
It’s August and the summer is still in full swing, but that doesn’t mean you should stop thinking about ways to continuously keep your marketing efforts fresh. Now is the time to evaluate your company’s marketing vehicles, as they are the drivers for increasing your visibility in the marketplace and bringing in new customers. Consider looking at the following areas of your business, so that come September, you can put your best marketing foot forward.
Key messages. Examine your company’s key messages and make sure they continue to accurately represent your company’s brand and products and services. If this has changed, bring together an executive team to determine what has changed and how these need to be altered to help move the company forward. Many CMA clients have taken advantage of our strategic marketing process called Marketecture(TM), which helps companies focus on outside forces that may be affecting your customer base as well as determine key message alterations to communicate better.
An example of a recent logo update for Homasote, the 101 year old manufacturer of building and industrial packaging products made from 98 percent recycled materials, which was the result of a Marketecture session:
Website. Your company’s website is the main information source for your target audience and the destination for all things associated with your business. Do you have current case studies showcasing your products and services? Are there up-to-date testimonials from clients? Does your newsroom reflect all current media placements and press releases? Evaluate how current the information is on your website with an experienced marketing team that can help add any items that will enhance the visitor’s experience, including social media “widgets” and other new media tools.
An example of a website redesign that helped strengthen a client's brand with rotating images and a cleaner design:
Sales materials. Determine if your sales materials truly showcase your company’s products and services. These materials aid your team in the overall sales process and help your company stand out from the competition. A seasoned team like CMA can help you stay current and creative while still making sure your information and visual imagery accurately showcase your products and services’ capabilities.
An example of a suite of sales materials designed for ESI Lighting, a manufacturer of energy-efficient lighting technologies:
Need help keeping your company’s marketing efforts fresh? Send us an email today.
Erin Higgins
Director of Marketing Services
ehiggins@cmasolutions.com
Key messages. Examine your company’s key messages and make sure they continue to accurately represent your company’s brand and products and services. If this has changed, bring together an executive team to determine what has changed and how these need to be altered to help move the company forward. Many CMA clients have taken advantage of our strategic marketing process called Marketecture(TM), which helps companies focus on outside forces that may be affecting your customer base as well as determine key message alterations to communicate better.
An example of a recent logo update for Homasote, the 101 year old manufacturer of building and industrial packaging products made from 98 percent recycled materials, which was the result of a Marketecture session:
Website. Your company’s website is the main information source for your target audience and the destination for all things associated with your business. Do you have current case studies showcasing your products and services? Are there up-to-date testimonials from clients? Does your newsroom reflect all current media placements and press releases? Evaluate how current the information is on your website with an experienced marketing team that can help add any items that will enhance the visitor’s experience, including social media “widgets” and other new media tools.
An example of a website redesign that helped strengthen a client's brand with rotating images and a cleaner design:
Sales materials. Determine if your sales materials truly showcase your company’s products and services. These materials aid your team in the overall sales process and help your company stand out from the competition. A seasoned team like CMA can help you stay current and creative while still making sure your information and visual imagery accurately showcase your products and services’ capabilities.
An example of a suite of sales materials designed for ESI Lighting, a manufacturer of energy-efficient lighting technologies:
Need help keeping your company’s marketing efforts fresh? Send us an email today.
Erin Higgins
Director of Marketing Services
ehiggins@cmasolutions.com
Friday, July 23, 2010
What Summer Slowdown?
The summer months are certainly a fun time to be with friends and family and enjoy the warm weather. Contrary to popular opinion, I also believe it to be a productive time in the workplace. Here are some ways that small businesses in particular can keep their marketing messages moving during the summer months:
Webinars
In the summer, there are far fewer workshops, conferences and networking events being held. It’s the perfect time to launch your own webinar so that your customers can learn about your products, services or look to you for guidance on an industry trend completely at their own convenience.
Surveys
If your customer base does have some downtime, this could be the perfect timing to ask them for an update on their concerns or learn more about how the economy has affected them. Send out an email survey that takes no longer than five minutes to fill out and utilize that information to plan any marketing changes come September.
Social Networking
Are there some business contacts you’ve lost touch with? Maybe you finally have the opportunity this summer to start that LinkedIn Group you’ve been meaning to launch. Or, just take more time to learn about social networking sites—it’s a rapidly changing part of the way the world conducts business. Take some time to participate and strengthen your business network.
Don’t assume that all companies you work with have a “Summer Friday” policy. Reach out, keep marketing and communicating, and you’ll find the summer is more productive than you thought.
Jeffrey Barnhart
President & CEO
jbarnhart@cmasolutions.com
Webinars
In the summer, there are far fewer workshops, conferences and networking events being held. It’s the perfect time to launch your own webinar so that your customers can learn about your products, services or look to you for guidance on an industry trend completely at their own convenience.
Surveys
If your customer base does have some downtime, this could be the perfect timing to ask them for an update on their concerns or learn more about how the economy has affected them. Send out an email survey that takes no longer than five minutes to fill out and utilize that information to plan any marketing changes come September.
Social Networking
Are there some business contacts you’ve lost touch with? Maybe you finally have the opportunity this summer to start that LinkedIn Group you’ve been meaning to launch. Or, just take more time to learn about social networking sites—it’s a rapidly changing part of the way the world conducts business. Take some time to participate and strengthen your business network.
Don’t assume that all companies you work with have a “Summer Friday” policy. Reach out, keep marketing and communicating, and you’ll find the summer is more productive than you thought.
Jeffrey Barnhart
President & CEO
jbarnhart@cmasolutions.com
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