CMA Collects Donations to Give Back to Our Troops

CMA gave back to our troops by collecting donations for deployed Mountainside, New Jersey resident, Patrick Klebaur.

For one month, CMA staff members collected and donated some of Patrick’s favorite items to remind him of home as an initiative to give back to the community. With overwhelming participation, the firm collected over three dozen items on Patrick’s wish list, such as magazines and his favorite foods. Klebaur is a graduate of the Lackland Air Force Base in San Antonio, Texas. He is on a six month tour of Duty in Afghanistan.

"Patrick indicated CMA’s package was the best they received yet and all the goodies inside were a huge hit!" said Erin Higgins, Director of Marketing Services at CMA. "Supporting the troops is so important so thank you to everyone that participated."

Photo caption (from left to right): Corie Eisenberg, Lindsay Piccolella, Erin Higgins, Melanie Kotsonis and Colleen Reasoner.

CMA Staff Recognizes Kelly McKelvey

CMA is proud to recognize Kelly McKelvey as the company’s second Crew Star program winner for 2011! The Crew Star program recognizes a CMA employee every quarter for exemplifying CMA’s core values and going above and beyond.

Kelly is responsible for coordinating marketing, advertising and interactive projects for many of CMA’s clients while covering the day-to-day activities involved in business development. Combining her creative talents and customer service experience, Kelly has been responsible for providing effective solutions for clients and communicating a client’s changing needs to the CMA team. A resident of Hamilton, NJ and a graduate of Gettysburg College, Kelly has been with CMA for three years.

Kelly was selected by her peers for her positive energy, speed and dedication, ability to overcome challenges and going above and beyond to service clients. As 2011’s second quarter Crew Star, Kelly will enjoy perks such as a prime parking spot, lunch with the executive team and her picture on the wall in the CMA reception area.

Congratulations, Kelly!

Anatomy of a Rebrand

In June, CMA launched the redesigned and rebranded website for the Transportation Marketing and Sales Association (TMSA)—www.TMSAToday.org. Part of a six month rebranding campaign, the new website capped off a series of rebranding initiatives including a new association name and logo, a revamped e-newsletter and new programming offered at the organization’s Annual Conference. Let’s look at the phased approach of CMA and the TMSA Board of Directors in bringing this initiative full circle.

Phase 1: Determine an all-encompassing name. CMA worked closely with the TMSA Board of Directors to determine a name that welcomed sales executives, a new target market segment becoming increasingly essential to the success of existing members in marketing and communications. Ultimately, the group decided to stay close to their previous name and acronym (Transportation Marketing and Communications Association, TMCA) but replace communications with sales to directly recruit this segment.

Phase 2: Select a logo. CMA provided three different options for new logos, all looking to fulfill the goal of creating a more vibrant image. A departure from TMCA’s maroon and gray colors, the new logo is blue and gold and utilizes italics to provide movement and relate back to the transportation industry. The four arrows serve as a graphic depiction of the four key areas of member benefits – knowledge, connections, recognition and solutions.

Phase 3: Announce a soft launch. With an association that has been around for decades, CMA knew it would take time to fully establish the new name and brand. Starting the first week of January 2011, CMA’s marketing and public relations teams worked together on an integrated soft launch to notify members and the public of the new identity. The PR team secured nearly a dozen placements in industry media outlets, refreshed the brand look of all the association’s social media sites, introduced a transitional website phase where the new logo was showcased on the home page and began using transitional e-mail communications to the membership.

Phase 4: Full usage of the brand. Because CMA is both a marketing firm and an association management company, implementing the brand went smoothly according to plan. The association management team worked with TMSA’s Education Committee to integrate sales topics into the Annual Conference agenda, while the CMA marketing team worked with the association’s president on his conference presentation to fully introduce all facets of the new brand to the membership. The final pieces of the branding puzzle, the new website and the new e-newsletter, were officially unveiled at the Conference.

Ultimately, CMA provided the necessary team members and structure to create a successful and effective rebranding campaign. The association has been strengthened and is better able to recruit new members due to the refreshed image and increased functionality of member communications.

Utilizing Custom Facebook Pages

With more and more companies incorporating Facebook into their social media mix, businesses need to understand how to make the most out of it to help further increase their visibility among their target audience. CMA interactive art designer, Matthew Kulcsar, recently sat down with us to discuss why businesses should have a Facebook presence and should utilize custom Facebook pages.

Q: Why should businesses create a custom Facebook page?

A: Facebook has built-in analytics to its site to help business owners gauge the results from their efforts, as well as information about their followers. This information includes the total number of likes and comments you receive on specific dates, broken down by day, month and a total aggregation. You can also get demographic information on users including gender, age, language and location. This information allows you to see who you are attracting and determine if there is a market for an expanded product and service offering.

With that said, customization adds a key element to your page that serves several purposes:

• Buzzworthyness - Is this topical and relevant? Is it worth sharing with my colleagues, family and friends? 
• Repeat visits - Will it keep people coming back? Are you offering a weekly special or industry specific information that is timely and actionable?

Q: What are the benefits of using custom Facebook pages?

A: CMA recently developed custom Facebook pages for PIERS’ transportation segment, which provides comprehensive and statistical data to the transportation and logistics industries. CMA included a products and solutions page highlighting features of their key products, a media page where users can view some videos about the company, as well as a page where users can sign up for their newsletter. All the pages have common elements to drive traffic to PIERS’ other social media sites such as LinkedIn and their blog, Data in Motion.

Q: What should a custom Facebook page include?

A: The wonderful thing about custom pages is there are no rules. You really have to understand your audience and deliver elements that will engage that particular demographic.

In the case of PIERS Transportation, we enhanced the pages with a lot of mechanisms to drive traffic and generate activity. More important than the technology that was added, is the support from the client as a host.

Consider Facebook your office and the people that visit your wall your guests. When they post a comment, be sure to acknowledge them in some way. Never forget about the human factor.  Too many companies are putting information up and not thinking about it again. Guess what? Nobody else is thinking about it either. The most successful sites have lively interaction from both visitors and company representatives.

Q: What elements or features should you add to your Facebook page to make it more interactive?

A: Ensuring that you have a representative monitoring and participating is the most essential interactive feature. Almost everyone has a Facebook page.

For example, I was at the supermarket looking at cheese and there was a big sticker, "Find us on Facebook." I did find them on Facebook and sure enough, it was a page about cheese, no fan interaction, no effort. The expectation from the company was that they put a sticker somewhere and they expected the users to do the rest.

People want to interact and have fun, they just need a catalyst. Whether it’s a little trivia game, a poll, a giveaway or just discussing current events in that particular field of interest, there needs to be a spark.

Give us a call! Contact CMA at 609-297-2235 to learn more about our social media capabilities. 

Don’t Let Your Marketing Take a Vacation!

To many companies, putting the brakes on marketing over the summer is the standard operating procedure.  At CMA, we believe this is one of those rules that is meant to be broken.

While it might be true that many clients or prospects will be taking some time off over the summer months, very few companies can tune out from Memorial Day through Labor Day. As your competition is sitting by the pool, consider these strategies for making the most out of the summer months.

Your marketing plan is 12 months not nine.  When you craft your marketing plan, keep in mind the different times of year as well as peak times for your specific industry. Overall, your plan should be a year-round marketing program. There might be peaks and valleys, but you need to stay fairly consistent to get the ROI you are looking for out of your marketing.

Make the summer slowdown work for you.  A lot of businesses experience a bit of a lull during the summer.  This lull can be your chance to break through with your key prospects with well-designed email marketing and/or direct mail campaigns.  You might find that “too busy prospect” has a bit more time to take your call or review your latest brochure during the quiet summer months.

Take advantage of your competition being asleep at the wheel.   With less clutter in the inboxes of your target audience, your message can have greater impact.  Rather than being one of many, enjoy the chance to stand out and be heard.

Remember September is just around the corner.   Any kid will tell you that summer vacation goes by too quick.  Make sure you don’t get too distracted by the summer fun and forget to keep your marketing program moving forward for the fall.  If you get too far behind, you’ll get stuck worrying about whether you should wait to ramp up your marketing until after the holidays!

Looking for cost effective ways to keep your marketing program moving forward this summer? Give me a call.

Erin Higgins

Director of Marketing Services

ehiggins@cmasolutions.com

Tricks of the Trade Show

While trade shows can be leveraged as important venues for lead generation, product launches and one-on-one interaction with customers, prospects and the media, trade show ROI is not always obvious.

With the winter/spring trade show season upon us, consider these tips on critical aspects of successful trade show planning and execution as you detail and implement your trade event strategy to maximize bottom line impact:

Choose the right trade show. Is your company attending certain trade shows because “we always have”? Do not always assume the biggest or best attended show is the one to participate in. Rather, choose the venue best aligned with your product or service and which will draw the greatest number of targeted prospects for you.

Why are you attending? Have clear show attendance goals and develop tactics supporting your trade show objectives. There are many possible reasons why a company may choose to participate in a trade show including:

·        Generating sales and leads from attendees in your target audience(s)

·        Launching a new product or announcing an industry innovation

·        Seeking strategic alliances with other vendors

·        Performing competitive intelligence

Trade show budget tips. Trade shows can require a significant investment, but savvy businesses leverage a number of strategies to minimize costs:

·        Take advantage of discounted dates for ordering booth materials. For some shows this is almost one-half the cost compared to ordering on the “regular” deadline.

·        Rent items for your booth, such as furniture, instead of purchasing them. Furniture can be heavy, increasing the overall cost of shipping.

·        Ship to the show warehouse instead of direct to the show site, which adds
special and absolutely unnecessary material and handling costs from the show services company.

Don’t forget the trade media. Major trade shows draw a large pool of media representatives from industry publications, providing the opportunity to build face-to-face media relationships that can result in editorial coverage. Obtain a list of media attending from the show organizer and contact them about scheduling appointments with editorial representatives at the show.

Make them an offer. Obtain a list of registered attendees and send a pre-show invitation to your booth. Offer a relevant giveaway premium at your booth, but predicate the receipt of it upon first viewing a demo or filling out a lead form.

Make an important announcement. If you have important news to release or a new product/service to launch, a tradeshow is a high-visibility venue to break the news, offering your company a stronger angle for attracting the attention of attendees and the media.

Train exhibit booth staff. To maximize your tradeshow presence, every employee working the booth should have a clear understanding of key sales and marketing messages, and the goals for event attendance.

Turn leads into sales. Offer to send marketing materials to an interested prospect’s office to lighten his/her load of materials carried around at the show or the airport. As a practical matter, confirming their receipt once the prospect is back in the office gives you a legitimate reason to follow up, and follow up and follow up. Otherwise, all the work at the show is a wash. One call doesn’t cut it. Be persistent!

Jeff Barnhart

President & CEO

jbarnhart@cmasolutions.com

CMA Named Best in Show at 2011 ASTRA Awards

Left to Right: Director of Marketing Services and ASTRA Co-Chair, Erin Higgins; Vice President of Marketing, Christian Horn; PR Manager, Kaitlin Friedmann; President & CEO, Jeff Barnhart; Graphic Designer, Diane Webster; Vice President & Creative Director, Dave Sherwood.

CMA was honored with a total of 17 awards at last night’s ASTRA’s, the New Jersey Communications, Advertising and Marketing Association (NJ CAMA)’s prestigious awards program and ceremony, including Best in Show—the evening’s top honor. CMA Director of Marketing Services, Erin Higgins, co-chaired the successful event and CMA Creative Director, Dave Sherwood, created outstanding artwork to match the event’s theme “Get Discovered, You’re a Star!”

The jury of six judges awarded CMA the award for Best in Show for the company’s signature holiday card. Winning 9 gold awards, 6 silver, 1 bronze and the Best in Show, CMA was the top winner among all other entrants! The agency won awards in various categories including collateral material, web design, public relations and self-promotion. Some CMA client entries won multiple categories—three awards for client Windsor Dermatology’s marketing and PR entries, three for international accounting association JHI, and three for the electrical industry magazine, IMARK Now.

Some of CMA's award-winning work: